7-day easy returns / exchanges

For an eligible change-of-mind or size return, contact us within 7 days of delivery. The footwear should be unused/unworn outdoors, clean, with original tags, accessories and branded packaging in resalable condition. Please keep the invoice/order number.

Trying footwear indoors for fit is reasonable; wear, damage, odour, alteration or missing packaging beyond what is reasonably necessary to check the item may affect eligibility for a voluntary change-of-mind return.

Wrong, defective, spurious or misdescribed goods

Our voluntary 7-day policy does not limit remedies that apply when goods are defective, deficient, spurious, wrongly delivered, materially not as described, or delivered late against an applicable stated commitment. Contact us as soon as you identify the problem so we can investigate and resolve it.

Hygiene and non-returnable items

For change-of-mind returns, opened/used socks, insoles and other hygiene-sensitive products may be ineligible once their hygiene seal/packaging is opened. Used shoe-care products and services already performed (such as gift wrapping) are generally not returnable for change of mind. These exclusions do not remove rights relating to defects, wrong supply or other rights that cannot lawfully be excluded.

Size / colour exchange

Exchange depends on replacement stock. If the requested size/colour is unavailable, we can discuss another product or an eligible refund. Any price difference for a different product will be communicated before the exchange is completed.

Cancelling an order

Contact us quickly if you wish to cancel. If the order has not been dispatched, we will normally cancel it where operationally possible. If it has already shipped, the return process may apply instead. A prepaid order that is validly cancelled will be refunded through the appropriate payment route.

Return shipping

Where Kumar Shoes supplied a wrong/defective item or is otherwise responsible for the return, we will arrange or bear reasonable return handling as appropriate. For an eligible voluntary size/change-of-mind return, return logistics charges may apply if disclosed before the return is confirmed.

Refund method and timing

After an eligible return is received/verified, we will initiate the approved refund promptly. Prepaid refunds normally go back through the original payment route where supported. For Cash on Delivery, we may securely request appropriate bank/UPI details for the refund. Bank, UPI, card or payment-provider settlement time can vary after we initiate it.

How to request help

Contact us by phone, email or WhatsApp with your order number, the item involved and the requested resolution. For unresolved issues, use our grievance process.