Business information

• Store / e-commerce entity: Kumar Shoes
• Operated by: Bhupendra Arora, Proprietor
• GSTIN: 05ANQPK0755M1ZL
• Website: kumarshoe.com
• Principal/store address: Kathera Bazar, Jwalapur, Haridwar, Uttarakhand 249407, India
• Customer care: +91 96345 11927
• Email: help@kumarshoe.com

Grievance Officer

For consumer grievances, we aim to acknowledge the complaint within 48 hours and redress it within one month from receipt, as contemplated by the Consumer Protection (E-Commerce) Rules, 2020.

How to raise a complaint

1. Email us or use the support buttons below.
2. Include your name, order number (if applicable), phone/email, a concise description and the resolution you seek.
3. Attach relevant photos, payment reference or delivery evidence where useful. Never send a card PIN, UPI PIN or OTP.
4. Keep our reply/reference so the issue can be followed up.

External consumer redressal

If we cannot resolve the issue to your satisfaction, you may use remedies available under Indian law. The Government of India National Consumer Helpline is available at consumerhelpline.gov.in and by phone at 1915 / 1800-11-4000. This information is provided for convenience and does not restrict your right to approach a competent Consumer Commission or other authority.